If you’ve ever managed marketing emails, you know the debate:
Do you send from “marketing@brand.com” or try something different? Something more human?
When I worked at an agency, I got bored with the default email address of “marketing@blahblah.com.” There was nothing wrong with it, but it lacked a certain something. So we started experimenting.
We swapped the generic address for something that matched the brand personality:
jeans@wellknownmallstore.comgifts@wellknowngiftretailer.compets@highendpetstore.com
Clients loved it because it was cute and captured their brand in a way that “marketing@” just couldn’t do. The “friendly from” (the display name or a more human-readable text that appears in the “from” field of an email) remained the name of the retailer. Most shoppers wouldn’t even notice the difference, but it had an unintended consequence: it made messages easier to find later. Searching Gmail for “jeans” or “gifts” often surfaced our campaigns first, even when there were emails from their competitors in the same inbox. This was a small detail, but an unexpected win.
Testing It Again. This Time for Webinars
At my current company, webinars are a major engagement channel. We wondered: could a similar principle apply to event reminders?
So we tested it.
Instead of sending reminders and follow-ups from a faceless address, we used the presenter’s name as the “friendly from” and their first name in the “from” address, so the email was <Sarah> sarah@companyname.com.“
Result:
- +9.8% increase in open rate (100% confidence)
- +59.3% increase in click-through rate (99% confidence)
People respond to people. When the “From” line shows a real host, it triggers recognition and trust.
Why It Works
- Human signal: A named sender cuts through inbox noise.
- Context memory: Recipients recall previous webinars with the same person and are also more likely to remember signing up when they see that name again.
Try This Week
Pick one upcoming webinar or campaign and test a new Friendly From:
- Use a presenter or recognizable figure (even “Sarah at Brand Name” works).
- If your email system won’t allow you to change the entire from address, try just changing the friendly from. We’re testing, so just give it a try.
- Keep tone consistent with the brand voice. But feel free to use first person.
- Track opens and clicks over at least two sends.
Quick, testable wins for better conversion and retention. That’s low-hanging fruit.
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